Shipping & Deliveries
Last Updated: September 12, 2026
At Simton Power Tools Limited (“Simton Power Tools”, “we”, “us”, or “our”), we are committed to processing and delivering your orders as efficiently as possible.
This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website, including our order processing times, delivery areas, delivery times, and shipping charges.
Business Hours
Our business hours are:
Monday – Saturday: 8:00 AM – 6:00 PM
Sunday: Closed
Orders placed outside our business hours, on Sundays, or on public holidays may be processed on the next business day.
Order Cut-Off Time
Our daily order cut-off time is:
2:00 PM
Time zone: East Africa Time (EAT), GMT+03:00, Nairobi.
Orders placed before 2:00 PM on Monday–Saturday are generally processed on the same business day, subject to product availability and payment verification.
Orders placed after 2:00 PM, on Sundays, or on public holidays may be processed on the next applicable business day.
Order Processing and Handling Time
Our standard handling time is:
Minimum: 0 business days
Maximum: 0 business days
Orders are generally prepared for dispatch on the same business day when they are received before the 2:00 PM cut-off time, subject to product availability and successful payment verification.
Our standard order fulfilment days are:
Monday – Saturday
Processing may take longer in circumstances involving product availability, large or complex orders, payment verification, bulky products, or other circumstances affecting order fulfilment.
Delivery Areas
We deliver products to customers within Nairobi and other locations across Kenya, subject to the availability of suitable delivery services.
Delivery availability may depend on the product, destination, size, weight, and delivery requirements.
For locations that are difficult to access or outside standard courier routes, we may contact you to arrange an appropriate delivery method.
Transit and Delivery Times
Our standard transit time is:
Minimum: 0 business days
Maximum: 2 business days
Our standard delivery estimate is therefore 0–2 business days, depending on the customer’s location, order timing, product availability, and delivery arrangements.
Nairobi
We offer same-day delivery within Nairobi for eligible orders, subject to:
- The order being received before the 2:00 PM cut-off time;
- Successful order and payment confirmation;
- Product availability;
- The delivery location being accessible within our delivery network; and
- Suitable delivery arrangements being available.
Orders received after the cut-off time may be delivered on the next applicable business day.
Other Locations Within Kenya
Orders destined for locations outside Nairobi are generally delivered within 1–2 business days after processing, subject to the delivery location, product availability, transport arrangements, and other applicable circumstances.
Some bulky, heavy, remote, or difficult-to-access deliveries may require additional time.
Public Holidays
Delivery estimates may be affected by Kenyan public holidays.
Where a public holiday falls within the applicable processing or delivery period, the estimated delivery date may be adjusted accordingly.
Shipping Charges
Shipping charges are calculated in Kenyan Shillings (KES).
Our standard shipping charge is KES 1,000 per order for orders valued at KES 100,000 or less.
Free Shipping on Orders Above KES 100,000
Orders valued above KES 100,000 qualify for free shipping, subject to delivery availability.
Local Pickup
Customers may choose to collect their orders directly from our location.
Local pickup is free of charge.
Customers selecting local pickup will be notified when their order is ready for collection.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact information.
This should include, where applicable:
- Customer’s full name;
- Telephone number;
- Town or city;
- Area or estate;
- Building, business, or landmark details; and
- Any other information necessary to locate the delivery destination.
We are not responsible for delays, failed deliveries, or additional delivery costs caused by incorrect, incomplete, or outdated information provided by the customer.
Contact During Delivery
Our delivery partner or representative may contact you using the telephone number provided with your order to arrange or confirm delivery.
Customers should ensure that their telephone is reachable around the expected delivery period.
If the customer cannot be reached or is unavailable to receive the order, delivery may need to be rescheduled. Additional delivery charges may apply where applicable.
Inspection Upon Delivery
Customers are encouraged to inspect their order when it is delivered.
Please check that:
- The package appears reasonably intact;
- The products received correspond with your order;
- The quantity supplied is correct; and
- There is no obvious damage to the product or packaging.
If you receive an incorrect, damaged, or incomplete order, please contact us as soon as reasonably possible.
We may request photographs, videos, delivery documentation, or other information to assist us in investigating the issue.
Damaged Products
If a product appears to have been damaged during delivery, please notify us as soon as possible after receiving the order.
Where possible, customers should retain the original packaging and provide photographs of the product and packaging.
We will assess the reported damage and determine the appropriate resolution in accordance with our Refund & Returns Policy and any applicable warranty or consumer protection requirements.
Delayed Deliveries
Although we make reasonable efforts to meet our stated delivery times, delivery delays can sometimes occur.
Delays may result from:
- Courier or transport disruptions;
- Traffic or road conditions;
- Severe weather;
- Public holidays;
- High delivery volumes;
- Incorrect or incomplete delivery information;
- Remote or difficult-to-access locations;
- Product availability issues; or
- Other circumstances beyond our reasonable control.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you.
Failed or Missed Deliveries
If a delivery cannot be completed because the customer is unavailable, cannot be reached, provides incorrect delivery information, or otherwise prevents delivery, the courier or delivery provider may attempt to contact the customer to arrange another delivery.
Additional delivery charges may apply for repeated delivery attempts or changes to the delivery location where applicable.
If an order is returned to us because delivery could not be completed, we may contact you to arrange another delivery or collection.
Order and Delivery Address Changes
Please contact us as soon as possible if you need to change your delivery address after placing an order.
We will try to accommodate address changes where the order has not yet been dispatched.
Once an order has been dispatched, we may be unable to change the delivery address, or additional charges may apply.
Collection
Where applicable, customers may be offered the option to collect an order from a Simton Power Tools location.
Collection availability, collection times, and collection requirements will be communicated to the customer where this option is available.
Customers collecting products may be required to provide proof of purchase and appropriate identification.
Delivery by Third-Party Couriers
We may use third-party courier, transport, and logistics providers to deliver orders.
Once an order has been handed over to a third-party delivery provider, delivery is subject to the provider’s operational procedures and delivery network.
We will nevertheless make reasonable efforts to assist customers in resolving delivery-related issues.
Delivery Confirmation
A delivery may be considered completed when the order is handed to the customer or an authorized person at the delivery address.
Customers should ensure that only an authorized person receives their order.
Where appropriate, delivery confirmation may include a signature, telephone confirmation, delivery record, or other confirmation provided by the delivery service.
Orders Returned to Us
If an order is returned to Simton Power Tools because it could not be delivered due to reasons attributable to the customer, we may contact the customer to arrange redelivery or collection.
Any additional delivery charges resulting from a failed delivery or redelivery may be payable by the customer where applicable.
Events Beyond Our Control
We will not be responsible for delivery delays or failure to deliver where circumstances are beyond our reasonable control.
These circumstances may include natural disasters, severe weather, fire, accidents, strikes, road closures, transportation disruptions, government actions, civil disturbances, telecommunications failures, supplier disruptions, or other unforeseen events.
Contact Us
If you have questions about your order or delivery, please contact us:
Simton Power Tools Limited
Email: info@simtonpowertools.co.ke | simtonpowertoolske@gmail.com
Phone: +254 708 333 704
Address: PR7H+XGX, Nairobi
Website: https://simtonpowertools.co.ke
We will make reasonable efforts to assist you with delivery-related enquiries and concerns.