Terms and Conditions
Last Updated: August 31, 2026
Welcome to Simton Power Tools Limited (“Simton Power Tools”, “we”, “us”, or “our”). These Terms & Conditions govern your use of our website and the purchase of products and services through our online store.
By accessing or using our website, placing an order, or purchasing products from us, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.
1. About Our Business
Simton Power Tools Limited is a supplier of power tools, equipment, and related products for professionals, technicians, contractors, workshops, businesses, and DIY users.
Our website provides information about our products and allows customers to browse, enquire about, and purchase available products online.
2. Use of Our Website
You agree to use our website only for lawful purposes and in a manner that does not:
- Violate any applicable laws or regulations
- Infringe the rights of Simton Power Tools or any third party
- Attempt to gain unauthorized access to our website or systems
- Interfere with the operation or security of our website
- Introduce malicious software, viruses, or harmful code
- Use our website for fraudulent or misleading activities
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms & Conditions have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, prices, availability, and other information displayed on our website are accurate and up to date.
However:
- Product images may vary slightly from the actual product due to photography, lighting, screen settings, or manufacturer updates.
- Product specifications may change from time to time as manufacturers update their products.
- Packaging, accessories, colours, or product appearance may differ from images displayed on the website.
- We do not guarantee that every product description or image will always be completely free from errors.
If a significant error is identified in the description, specifications, or price of a product you have ordered, we may contact you to confirm whether you wish to proceed with the order or cancel it.
4. Product Availability
All products displayed on our website are subject to availability.
Adding a product to your shopping cart or submitting an order does not necessarily guarantee that the product will remain available until your order is confirmed.
If a product becomes unavailable after you place an order, we will notify you and may offer an alternative, provide an appropriate refund, or cancel the affected portion of the order.
5. Prices
All prices displayed on our website are in Kenyan Shillings (KES) unless otherwise stated.
We reserve the right to change product prices at any time without prior notice.
Price changes will not affect an order that has already been confirmed and accepted by us, except where an obvious pricing error has occurred.
Where applicable, delivery charges and other additional charges will be displayed or communicated separately.
6. Orders
When you place an order through our website, you are making a request to purchase the selected products.
An order is not considered finally accepted until we have confirmed the order.
We reserve the right to:
- Accept or decline an order
- Request additional information before processing an order
- Cancel an order where a product is unavailable
- Cancel an order where there is an obvious pricing or product information error
- Cancel or decline an order where we reasonably suspect fraudulent or unauthorized activity
If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order.
7. Customer Information
You are responsible for providing accurate and complete information when placing an order.
This includes:
- Your name
- Telephone number
- Email address
- Delivery address
- Billing information
- Any other information required to process your order
We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or outdated information supplied by the customer.
8. Payment
Payment must be made using the payment methods made available on our website or otherwise agreed with Simton Power Tools.
Orders may not be processed or dispatched until payment has been successfully received and verified, unless we have expressly agreed to another payment arrangement.
Where payments are processed by third-party payment providers, those providers may have their own terms and conditions and privacy policies.
9. Delivery
We will make reasonable efforts to deliver orders within the estimated delivery period communicated to you.
Delivery times may vary depending on:
- Delivery location
- Product availability
- Courier or logistics services
- Weather or other circumstances beyond our reasonable control
- Public holidays or weekends
- Other unforeseen circumstances
An estimated delivery time is not necessarily a guaranteed delivery date.
Further information about delivery arrangements is provided in our Shipping & Delivery Policy.
10. Inspection of Products on Delivery
Customers are encouraged to inspect products upon delivery.
If you receive a product that appears damaged, incorrect, incomplete, or materially different from what you ordered, please contact us as soon as reasonably possible and provide details of the issue.
Where appropriate, we may request photographs, videos, delivery documentation, or other information to help us investigate the matter.
11. Returns, Refunds and Exchanges
Returns, refunds, and exchanges are handled in accordance with our Refunds & Returns Policy.
Certain products may be subject to specific return conditions due to their nature, condition, use, installation, or safety considerations.
Customers should review our Refunds & Returns Policy before purchasing if they are unsure whether a product may be returned.
12. Product Warranty
Where a product is supplied with a manufacturer’s warranty or a warranty provided by Simton Power Tools, the applicable warranty terms will apply.
Warranty coverage may vary depending on the product, manufacturer, supplier, and nature of the issue.
Warranty claims may require proof of purchase and inspection of the product.
Damage resulting from misuse, improper installation, unauthorized modification, negligence, accidents, normal wear and tear, or use contrary to the manufacturer’s instructions may not be covered by warranty.
13. Safe and Proper Use of Products
Power tools, machinery, electrical equipment, and other products sold through our website should be used responsibly and in accordance with the manufacturer’s instructions, safety warnings, and applicable safety requirements.
Customers are responsible for ensuring that products are suitable for their intended application and are used by appropriately trained or competent persons where required.
Simton Power Tools is not responsible for injury, damage, or loss resulting from improper use, misuse, unauthorized modification, or failure to follow manufacturer instructions and safety precautions, except where liability cannot lawfully be excluded or limited.
14. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, logos, photographs, product information, designs, and other materials, is owned by or licensed to Simton Power Tools Limited.
You may not reproduce, copy, modify, distribute, publish, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.
The SIMTON name, logo, branding, and related materials may not be used without our permission.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, payment providers, delivery providers, manufacturers, or other external services.
We are not responsible for the content, availability, security, or privacy practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and conditions.
16. Website Availability and Accuracy
We aim to keep our website available and information accurate. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or completely free from technical issues.
We may temporarily suspend, modify, or discontinue parts of the website for maintenance, updates, security reasons, or other operational requirements.
17. Limitation of Liability
To the extent permitted by applicable law, Simton Power Tools Limited shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
18. Events Beyond Our Control
We will not be responsible for delays or failure to perform our obligations where the delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, fire, accidents, strikes, interruptions to transportation or telecommunications, government actions, civil disturbances, supplier disruptions, or other unforeseen events.
19. Privacy
Your use of our website and the information you provide to us are also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect your personal information.
20. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, website, products, services, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
Your continued use of our website after changes are published constitutes acceptance of the updated Terms & Conditions.
21. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Kenya.
Any disputes arising from these Terms & Conditions or your use of our website or purchase of products from us shall be subject to the applicable laws and jurisdiction of Kenya.
22. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Simton Power Tools Limited
Email: info@simtonpowertools.co.ke or simtonpowertoolske@gmail.com
Phone: +254 708 333 704
Address: PR7H+XGX, Nairobi
Website: https://simtonpowertools.co.ke